WKTS FAQ — Browse Common Questions and Get Detailed Answers

WKTS tournaments and leaderboard events run for a set period — typically weekly or monthly. Some events enrol you automatically, while others require you to click the "Join" button from your account.

How Points Are Calculated:

• Points are earned on each qualifying bet that meets the minimum stake requirement (usually ৳100 or more).
• Bonus multiplier points are added for big wins.
• The leaderboard updates in real time — you can check your ranking at any point.
• Bets placed using bonus balance in a tournament generally do not count toward points — only real-money bets are counted.

Prizes are distributed within 48 hours of the event ending. The top three finishers receive cash prizes, while lower tiers receive free bets or bonus credits. Full terms for each tournament are listed on the event page.

After winning a bet at WKTS, the time it takes for funds to reach your wallet depends on the bet type:

• Pre-Match Bet: As soon as the match result is confirmed — usually within 15–30 minutes of the match ending.
• Live Bet: Settled instantly once the specific event ends (e.g. next ball, next goal) — usually within 2–5 minutes.
• Accumulator/Combo Bet: Credited together once the last event in the slip is settled.
• Casino Games: Winnings are instant — credited as soon as the spin or hand is complete.

Once funds are in your wallet, withdrawals to bKash or Nagad typically take 3–10 Minutes Bank transfers may take 1–2 business days. If it takes more than 24 hours for any reason, contact support immediately.

As per WKTS policy Each person may only open one account — This is strictly enforced. You cannot register more than one account using the same mobile number, NID, or bank account.

For other members of the same family, here's how the rule applies:

• Different members of the same household may each open their own account, provided they have separate mobile numbers, NIDs, and payment methods.
• However, if two family members play from the same device and the same IP address, WKTS's system may flag the activity — in which case an identity verification request may be raised.
• If anyone opens multiple accounts deliberately to claim bonuses, all accounts will be permanently closed and any funds held may be forfeited.

If you're unsure, contact support beforehand — they'll walk you through the right steps.

After logging in to WKTS, you can view your history in two places within your account:

• Betting History: Go to Profile → "Bet History" or "My Bets". You can view the date, event, stake amount, odds, and result all in one place. Use the filters to narrow down by date or sport.
• Transaction History: Go to Profile → "Financial Transactions" or "Transaction History". All records of deposits, withdrawals, bonus credits, and deductions are available here.

The same section is available on the mobile app — just tap the profile icon to find it. Typically shows the most recent 3 months' History is available to view directly. If you need older records, contact support — a detailed statement will be sent to you by email.

At WKTS, KYC verification is mandatory for large withdrawals or transactions above a certain threshold. This is in place to protect the security of your account.

What You'll Need:

• Proof of Identity (any one of the following): National ID (NID), passport, or driving licence — clear photos of both front and back.
• Selfie: A clear selfie holding your ID document.
• Proof of Address (optional, for large amounts): A utility bill or bank statement (dated within the last 3 months).

Process: Go to Account Settings → the "Verification" tab and upload your documents. WKTS typically 24–48 hours completes verification and notifies you by email or SMS. For urgent cases, reaching out via live chat can speed up the process.

WKTS Responsible Gaming tools are completely free and can be activated anytime from Settings:

• Deposit Limit: Set a maximum deposit amount on a daily, weekly, or monthly basis. Reductions take effect immediately; increases require a 24-hour cooling period.
• Loss Limit: Once you hit the set loss amount, your account will be locked for the rest of the day — an effective way to prevent chasing losses with impulsive bets.
• Session Time Limit: Set any session length between 30 minutes and 8 hours — you'll be automatically logged out when the time is up.
• Cooling-Off Period: Take a break from 1 day up to 6 months — you won't be able to log in during this period, but withdrawals are still available.
• Self-Exclusion: To close your account long-term or permanently, email support@wkts.bet.

Learn more about these tools Responsible Gaming Go to page.